LA JOELLE Returns Policy

We only accept returns for Online orders.

To initiate a return, please contact our Customer Service team to assist you with the return process. LA JOELLE adheres to a strict no-paper policy to reduce waste. This is why shipments do not include a return slip inside the box.

Step 1 – Access your RETURNS REQUEST via email 
Step 2 – Request a prepaid return label
Step 3 – Your return instructions will be sent to the email address associated with the order
Step 4 – Print the label and carefully follow the instructions to mail back your order.

 

International Returns

International customers are responsible for covering the cost of return shipments and coordinating the return with their local post.

Please follow this step-by-step guide to initiate a return authorization:

Step 1 – Access your RETURNS REQUEST via email 
Step 2 – Receive a returns form 
Step 3 – Return instructions will be sent to the email address associated with the order

Please ship returning international packages with your country/region’s local shipping carrier, and use standard shipping. For added safety, please ensure all packages with a tracking number.

 

EXCHANGES

LA JOELLE does not offer direct exchanges online. We ask that you email us, and we can arrange the exchange with you. Note exchange offer is not valid if the parcel is once open.

 

REFUNDS

Once the returned merchandise has been quality-checked and approved, LA JOELLE will issue a refund to the original payment method, and a confirmation email will be sent to you. We will only give a return within 15 working days once you receive your order. Please note we will process the refund after we receive the returned package or product in perfect condition, but once the parcel is open, it can not be returned. It may take your financial institution additional time to process the transaction and update your bank statement.

Please note:

Shipping fees will not be refunded.

We do not offer refunds on sale items. 

 

Frequent Returns

We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Service team.

Frequent returns from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or canceling future orders.

LA JOELLE reserves the right to reject returns that do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address. We do not offer returns on sale items. 

Goods are quality checked before being posted. Returned damaged and/or used goods will void a successful return.